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Re: Reckon One performance issues (15 March)
So when will this be fixed? I have been without the programme all day Very slow to load and no menu down left hand side so can do nothing
Re: Reckon One performance issues (15 March)
I'm also having issues. Everything loading very slowly, dashboard wont load completely, side bars gone. Can't access Invoicing or Estimates. Trying to send my estimates and invoices for the week but unable to access, this is the only day i have available all week to do this, quite frustrating
edit: i've managed to access invoicing from the new invoice button in dashboard, then estimates via changing the url from /core/invoice/create to /core/estimate
Re: Reckon One performance issues (15 March)
Thanks @duxnutsshane, I'm really sorry for the trouble this is causing today.
It's proving somewhat difficult for the team to nail this one down right now but I've communicated the above, and work is ongoing at the moment.
Rav
Re: Reckon One performance issues (15 March)
After loading via the Portal, no side menu appears. Unable to navigate the site except via the links in the Dashboard. Where has the side menu gone? I've been able to open an invoice via the Dashboard invoice link but still no side menu.
Re: Reckon One performance issues (15 March)
Thanks for flagging @duxnutsshane
Can you let me know if, once your screen eventually loads, does the performance pick up for you after that or is it constantly slow for you?
Rav
Re: Reckon One performance issues (15 March)
Heya @Rav , checking in here around 2pm Perth time. Performance seems down again, spinning wheel of doom trying to load invoices
Re: Reckon One performance issues (15 March)
I can't get into the dashboard or access any menu items so that I can access payroll. Do we have any updates as yet ?
***Please ignore my dashboard eventually came up so I was able to customise it and get into payroll that way.
Re: Reckon One performance issues (15 March)
I'm really sorry about this hassle. The team are looking into things at the moment so I'm hoping to have an update to share soon.
I've merged your post over to this main announcement as well so you receive notification of updates as soon as they're published.
Rav
Re: Reckon One performance issues (15 March)
Took a few minutes just to get an invoice payment received in.
Re: Reckon One performance issues (15 March)
Hi Rav, it's slow again. I get into reckon One ok but now when I click on an invoice it is just buffering and not doing anything so guess there is an issue of some sort?