This category is for conversations related to all versions of Reckon Accounts Business (Desktop)
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Hi everyone We have been investigating reports of Reckon Accounts Desktop v34 and Reckon Accounts Hosted crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the latest version designed to hide inactive…
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL), effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
The latest edition of Reckon Accounts Desktop includes a new feature to update your super guarantee rate. We've put together some key info and important things to know for updating your Super Guarantee rates in the new edition. How do I update my super guarantee rate? To update your super guarantee rate, click on Employees…
We're really excited to announce the latest edition of Reckon Accounts Desktop is now available! The new edition of Reckon Accounts Desktop can be downloaded from the Reckon Members Area What's new in Reckon Accounts Desktop 🆕 Dual Tax Tables This release of Reckon Accounts includes the tax tables for both the 2024/25 and…
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
As part of a data file maintenance routine, you may need to use the Verify Data function. When you have a large data file, this process can take more than 10 minutes, in some situations it can take hours. Be prepared for this and do not initiate this process in the middle of your workday unless necessary. 1. Click on the…
As part of a data file maintenance routine, you may need to use the Rebuild Data function. 1. Click on the menu sequence, File > Utilities > Rebuild data Click the OK button when you see either one of these dialog windows 2. In the Save Backup to... window, the default folder location will be the last folder you saved a…
Do you already have what you would define as a large file? With your specific company data file open, check your data file size by viewing the Product Information screen - How to view the Product Information screen on Reckon Accounts Desktop or Hosted Is the backup process taking longer than expected? Check out the guide…
Duplicating Transactions in Reckon Accounts Yes, you read that correctly! Reckon Accounts now lets you create duplicate transactions without needing a "copy and paste" PhD or manually re-entering them. Our amazing development team has brought you this expanded function in Reckon Accounts 2024 R1. Which previously was only…
How can I remove an automatic cheque no. from occurring? For some reason the cheque no. always prefills as -13 Philip. I don't know how this happened, and I can't work out how to remove it.
Hi I don't recall seeing this error last week (I did software update last week before first payroll run for 24/25.) Today lodging the single touch payroll , I select the employees then clicked on "EXPORT" I get this error popup "ACCESS IS DENIED" auregfind Query Failed Click ok - it generates the report, and i uploaded it…
Hi all, just wondering whether someone might have a solution to this. I'm provisioning for leave liabilities and the report is able to calculate an amount for sick and annual leave. But when it comes to long service and time in lieu, is just all zeros. Does anyone know why?
Hello Where do I find my reckon saved company file? It no longer comes up when I go into reckon & so I’m trying to locate the file to open on the c drive.
Hi Our Payroll Summary balances to STP totals. From the below figures what makes up the W1 figure please ?
Has anyone had an issue with these two reports showing a different amount of leave available even if they were exported on the same date for the same period?
I have submitted 4 pays for May 2024, Only 3 are showing on the STP Reporting page and the amounts are wrong
I'm new to Reckon and have set up the connection with paypal, but how do I go about recording a historic transaction from earlier this month? I tried downloading CSVs etc from paypal and uploading them manually, but nothing ends up showing up when I try to do this. I've worked out how to record the payment against an…
All the indicators we can see (including at the ATO) show that STP connection is fine. Reports are going through to the ATO. BUT - the employee data doesn't go anywhere once the ATO receives it. The employee's tax file number is correct, but it's just not happening for us. Has anyone seen this before? How did you fix it?
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