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We're excited to share that Stripe Payments are now available in Reckon One for our New Zealand customers 🎉 - giving you a faster, simpler way to get paid. With Stripe built directly into Reckon One, you can accept online payments straight from your invoices and spend less time following up unpaid bills. A smoother way for…
Payday Super is coming into effect on 1 July 2026 - and we’re here to help you get compliant, confident, and ahead of the curve ✅ We’re visiting nine locations nationwide in April and May 2026 with clear, practical sessions that cut through the noise and show you exactly what you need to do. Why attend? Understand what…
The upgrades just keep coming and we're super excited about this one! Payruns have received a major improvement in this latest Reckon One release! Check out the full details below. ✨ A new & improved payrun experience! Creating a payrun has been given a major enhancement with the introduction of a full-page editing screen…
Hi Rav, I am trying to access the old Payroll Premier software to print off some old reports for the Accountant/ATO and the software will no longer open and the following error message is appearing: Is it just a matter of reinstalling the software again - I'm hoping it's still available from the downloads page? The ATO…
This discussion was created from comments split from: Failed to Save changes - 500: Internal Server Error.
Hello When making a super payment to my employees through the BEAM clearing house, the "awaiting payment" gives the total balance due to be paid to the clearing house. Just wondering if I am able to pay the amounts as separate payments for each employee, or will the clearing house be looking for the "total due" to be…
Please help - I cannot update new pay details for some employees (pay rise) - I get an 'Internal Error 500' message. Nothing works. Seems to be only for employees with personal super funds SMSF. I notice this question was raised by someone in December. Any solutions please??!! Thanks, Ania
I have added a new super fund in the superannuation list but is not coming up when I try and add it to an employee - suggests why not showing. Thanks
Good morning, I have changed 1 employee's bank details this morning successfully in payroll and I am trying to change another employee's bank details and keep getting this error. Both employees ae changing to the same bank, one changes and saves fine and the second one will not save - I receive this error each time I try.…
Last payrolls everything fine. First payroll of this year today and even though it says they have been emailed, they are being received and they aren't showing up in the email history in reckon payroll
When I checked Compliance in Payroll in Reckon One, I noticed that a couple of pay runs weren't listed as submitted to ATO. So I actioned "Resubmit to ATO" for each of them. Now, in ATO portal, under STP Reporting, there are 2 duplicates of the payruns. Apparently Reckon One had actually submitted the original pay runs,…
Hi, I have had to do a payroll update in November and when going to submit the November IAS the updated information has not flowed through to the ATO portal and as they now prefill all payroll data for you this is a bit worrying. The same thing happened last year and it affected an individual as the information did not…
Hi I've terminated an employee and processed their final pay using the 'terminate employee' option. Their annual leave was fully paid out. The draft payslip shows A/L and P/L as zero which is what it should be. Once I mark the payrun as paid the payslip that was emailed to the employee showed -96hrs for annual leave. I've…
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