why can't I apply the license renewal for Reckon Personal Plus?

Alexander Dunn
Alexander Dunn Member Posts: 3
edited June 2020 in Personal Plus and Home & Business
I renewed my annual license 6 months ago, but haven't used Reckon Personal Plus since.  When I start Personal Plus, it tells me my license has expired, but when I try to activate it via the internet, I get an error message (either Error 90 or Error 130),  Why is this?  And is technical support for a personal software product only available during business hours.  Dumb, dumb, dumb...

Comments

  • Jay Jay
    Jay Jay Alumni Posts: 55 ✭
    edited November 2016


    Hi Alexander,

    Welcome to Reckon community, after bit of research, I've found this error is operating system related, if you are currently using Windows XP SP2 its more likely for this issue to occur.

    To resolve this problem, connect your computer to the internet and go to control panel, select windows update, and install all windows new update after update the windows XP to service pack 3, the update windows should allow registration now.

    hope this can help you resolve the problem.

    Regards

    Jay Jay

  • Alexander Dunn
    Alexander Dunn Member Posts: 3
    edited January 2014

    Jay Jay,

    Thanks for the response, but the computer is running Windows 7, so I don’t believe that this is the problem.  I am not at home at the moment, but will double check if all of the Windows patches and service packs have been applied - they should have, but I will make 100% sure. 

    Regards…

    Alexander

  • Alexander Dunn
    Alexander Dunn Member Posts: 3
    edited January 2014
    Jay Jay,

    Apologies for the delay.  I have been away from home for the last couple of weeks.

    I have checked, and all Windows patches are installed and up to date.  Still getting an activation error (Error 130).  Running Windows 7 64-bit.  Quicken Personal Plus. I can give you the Installation Key and Product Key if you wish - not sure how secure this is on a public forum like this. If you need any more information, please let me know - but as you don't provide support outside business hours, you will have to wait 24 hours to get a response.

    Can you please assist with this.  This is becoming urgent.
  • Jay Jay
    Jay Jay Alumni Posts: 55 ✭
    edited November 2016
    Hi Alexander,

    sorry to hear you are still having problem, with the error code 130 its do not appears in any of our reference document, it would be interesting if maybe you could post a screen shot of this error message.

    you've mentioned currently you are using Windows 7, recently Windows 7 had an automatic update from Internet explorer 9 or 10 to IE 11. if you've recently updated to the new version, it worth a while visit to the link below and reconfigure your IE settings and try register the software again.

    https://community.reckon.com.au/reckon/topics/reckon_accounts_windows_8_0_8_1_ie10_11

    You can also call us on 1800 732 566 and speak to registration and they will guide you step by step and register the software via phone.

    Regards

    Jay Jay

       


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