How do I enter an account customer payment within Sales Receipt

Tracey_6940971 Member Posts: 4
edited September 2019 in Reckon Accounts (Desktop)
Sometimes part of our daily banking of cash & cheques will include a payment from an account customer. How do I handle this in the Sales Receipt window


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,477 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019

    Hi Tracey

    If you created an "Invoice" for this Customer, you need to enter the payment via "Receive Payment".  This window will show all outstanding invoices to which you can apply their payment accordingly.  You can then choose to move this payment ("Deposit to") either to your "Undeposited Funds" account (if it's Cash or a Cheque to be deposited) or directly into your Bank Account (if paid to you by EFT)

    Sales Receipts are for "Cash Sales" or where the customer pays at the time of the sale, as opposed to Invoices which are used for customers who pay later.

    Hope that clarifies ...

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Graham Boast
    Graham Boast Accredited Partner Posts: 331 Accredited Partner Accredited Partner
    edited December 2017
    Hi Tracey
    • create a new bank account and call it "Clearing Account"
    • Create a new other charge item as per screenshot below

    • When you process the sales receipt, Account Payments are processed as a separate line on the receipt.  Here I have also used Payment items to direct EFTPOS to the bank account and Cash.and Cheques to undeposited funds.  Note the zero transaction total.  You can also process payments from the till and cash discrepancies in a similar manner.

    • Once this transaction is processed, the Clearing Account balance will be negative $100.  you can then process a receive payment for the customer, and deposit the funds into the clearing account.  The balance will then return to nil.
    Graham Boast
    Reckon Accredited Consultant

    Graham Boast | 0409 317366 |

  • jose_7439586
    jose_7439586 Member Posts: 8
    edited May 2015
    Hi Graham

    Could I ask a follow up question from your advice.

    How is the Clearing account managed after the transaction is processed?


  • Carolyn_6844101
    Carolyn_6844101 Member Posts: 13 ✭✭
    edited July 2016
    Hi Jose Once you have entered the customer payment and set it to deposit it to the Clearing account, the clearing account will go back to zero, Clearing a/c should always go back to zero after both sides of the entries are finished. The physical deposit was picked up in either the EFTPOS, Cash or Cheques. Hope this helps you understand it. Carolyn Long | Bookkeeping Trainer | Reckon Accredited Partner| BA S Agent | Regional Qld | or 0434 163 266|
  • jose_7439586
    jose_7439586 Member Posts: 8
    edited May 2015
    txs Carolyn