ATO unable to open Payment Summary Lodgement File from GovConnect

Mirko Alumni Posts: 1,256 ✭✭
edited September 2020 in Reckon Accounts (Desktop)
Hi All,

Just notifying you all that ATO having issues pulling across data from our client’s lodgement files. When lodging the payment summary via GovConnect the ATO is rejecting this file or receiving an  “Unable to open” error from their end. The ATO have advised they are currently looking into this matter. I will update you as I receive more information. Thanks for your patience and understanding.



  • Robin_7036558
    Robin_7036558 Member Posts: 38
    edited September 2020
    Maybe this is related to my post 3 months ago titled "
    ATO EMPDUPE Missing TFN numbers" ? The ATO was having problems way back then as well.
  • Jason Hollis
    Jason Hollis Alumni Posts: 516 Reckon Staff
    edited December 2016
    Hi Robin - yes they were, but have only just pin-pointed the issue at their end.