transferring accounts 2014 (Download version) to a new computer

Beres Taylor

I am using Quicken Accounts 2014 which I bought last year as a download. My computer has had a mishap and I am transferring to a new laptop running Windows 7 Professional. I can still get to the files on my old computer by mouse but its keyboard is dead(small liquid spill). I have tried unsuccessfully to transfer the software to the new laptop by means of copying it to an external drive and then to the program folder on the new computer.
I would go back to Quicken and redo the download but all my login details are not recognised by Intuit despite my using the products for over 10 years and having a record of product registration for most of that time As I have progressively upgraded the program.
Because I bought the full program, my licence is current till April 2017.
Questions -
1.Has Quicken done away with support for Accounts 2014?
2. Any suggestions on how I can recover my files-I run records for a couple of small businesses?

Dan Fardon

A long shot, I know, but have you tried linking an external keyboard to your laptop via USB or wireless, and then using that external keyboard?

Also, I still have all of the Quicken Help files from the old versions I have used on my computer, and still find them valuable.

As to recovering your files, have you still got any back-up copies on USB drives? I back-up rigorously to a USB both before and then after I record important or complex transactions in Reckon. That way, if the complex transaction does not work as planned, I can recall and use the back-up file as my main file. This technique lowers my stress level and gives me peace of mind.

Best wishes,

Dan Fardon

Chris Appleby

I had a similar problem last year when my hard drive died. I was able to download the installation software. I think I then had to ring reckon to get the installation key. You would need your reckon account id and pin No which comes on the letter with the disks each time a new version comes out. the contact number is at the bottom of the support page on the reckon site

Mirko

Hey Beres, I also notice you mentioned the name Intuit... are you using the US product made by Intuit Inc or Reckon the Aus Product?

Beres Taylor

thanks for this suggestion Dan, it works!! $28 for a Logitec Wireless keyboard and mouse and I am back in business. Fortunately, I do have backups on External Drives so I haven't lost data and even after the mishap i still had mouse access so was able to move folders and files from the laptop. I just couldn't type things like some numbers or any new web addresses

Beres Taylor

I am using the Australian product but each time I attempted to access their website I was taken straight to Intuit  where of course I wasn't recognised with my Reckon log in details

Mirko

Try www.reckon.com to download, if you have issues with registration give customer service a call on 1800 Reckon.