RTL - Transaction Error 53

Dayle O'Callaghan - Accredited Consultant

The wages payment when run through RTL is receiving an invalid transaction code 53 - shot one.
The creditor ABA file export works fine shot 2- just the wages one is not working shot 3 - I have identified from note book how to fix this manually, by changing the 53 to 50, but how do we get RA15 (NZ) to export the wages aba file correctly?

I have tried a verfiy and rebuild but still occurs.

Thanks
Dayle

Comments

Mirko

Hey Dayle, sorry for the late reply..... For RTL it's best to contact our main NZ line on 09 414 3650.

As a starting point, here is a step by step instructions on how to use RTL: http://www.reckon.co.nz/support/Downloads/Online%20Banking%20Instructions%20for%20Reckon%20Accounts%202013.pdf. This guide maybe of use to yourself, or any other NZ Community members in the future.

Dayle O'Callaghan - Accredited Consultant

This issue was resolved by removing and symbols (eg "-" and "&" from the company information name field and a "-" from the payroll officers name both in company information and employee information. We also had to download the latest version of RTL from the Reckon website.

Mirko

Thanks for the update Dayle. I'm sure it will help others in the future!

Sue_9608114

The above articles really helped me when first setting up and trialling the RTL Bill Payment facility. The Step-By-Step instructions are worth reading as they spring-board you on to be able to handle your own issue. MAIN TIP: MAKE SURE you untick 'Include Balance Record' under the Online Bank Details within the Bank Account in the Chart of Accounts!