Error+6951 Can't backup 2013 personal plus

Michael_7495400
Michael_7495400 Member Posts: 13 Reckoner Reckoner
edited October 11 in Personal Plus and Home & Business

I'm using Windows 8.1 with Personal plus 2013 (just installed). I have used personal plus for 20 years, and it just seems to be getting more dire. The current problem is that I cannot back up. When I try, I get error 6951 stating that reckon has encountered a problem and needs to close.

Any ideas guys???

Cheers

Comments

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 498 Accredited Partner Accredited Partner
    edited September 2019
    Michael is it 32 bit or 64 bit Windows 8.1 please?

    Thanks, Robyn Kelly
  • Mirko
    Mirko Reckon Alumni Posts: 1,256 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Michael, can you please post up a screenshot of the error. To me it sounds like there is a corruption somewhere. In saying that, PP2013, is not fully compatible with win8.1 as it was released a few years before the operating system and there is no assurances it would function as it should. One thing you can try is to install 2013 in XP Mode.
  • Michael_7495400
    Michael_7495400 Member Posts: 13 Reckoner Reckoner
    edited November 2016

    Hi Robyn,

    It's a 64 bit.

    Thanks


  • Michael_7495400
    Michael_7495400 Member Posts: 13 Reckoner Reckoner
    edited February 2017

    https://community.reckon.com/reckon/topics/ image

    Thanks Mirko,

    Hope this helps. I also sent the error report through to Reckon yesterday.

    Cheers

  • Michael_7495400
    Michael_7495400 Member Posts: 13 Reckoner Reckoner
    edited November 2016

    Hi again All,

    Another issue is that when I first click on the desktop icon, instead of taking me into PP, It gives me the "Welcome to Reckon accounts" screen, and the choice between "I am a new user" and "I am already a reckon user", then asks me where to access my data from. That is, it's as if it is first installing the program each time I start it up. Any thoughts?

    Thanks in advance

    Michael

  • Mirko
    Mirko Reckon Alumni Posts: 1,256 Former Reckon Staff Member Former Reckon Staff
    edited September 2019
    Hey Michael, try to run a verify. It sounds like there is an error with your file. The steps to check and fix file corruptions can be found here >> http://kb.reckon.com.au/issue_view.asp?ID=3162

  • Michael_7495400
    Michael_7495400 Member Posts: 13 Reckoner Reckoner
    edited November 2016

    Hi Mirko,

    No luck there either. I both validated, and super validated the file, without issue. Still won't allow me to back up.

    Cheers

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 498 Accredited Partner Accredited Partner
    edited December 2016
    Michael there could be two issues

    1. 64 bit or
    2. Can you go to the desktop with the program closed and change the compatibility settings

    There could be further problems but lets start with compatibility.  I'm suspecting you may have to end up upgrading to 2015 due to Windows 8.1 64 bit.  Please email if you need further help with this robyn@robynkelly.com.au

    Regards, Robyn Kelly
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