Not all Customer statements being received via email
We started using Reckon Hosted a few months ago. Throughout this time I have had random customers (not always the same ones) advising me that the statements are not being received via email. It seems each time I send them all out, there is a group (which changes every time) that don't receive the statement. This changes constantly and can range from 2 customers to 20 customers. I am also listed as an extra email contact on some of the customers so I definitely know that most are being sent because I receive them too.
There are definitely some statements going astray and with the way the emails work, we have no way of determining who the customers are each time.
Have you encountered this before and what can we do to try and locate the cause of the problem. I am even thinking of sending the statements out on 1 day and then again the next day just to try and make sure no one is missed. Obviously this is a short term solution and probably a little frustrating for those receiving their statements more than once.
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