Personal Plus 2015 Share Price updates

Brian Clayton
Brian Clayton Member Posts: 3 Novice Member Novice Member
edited October 11 in Personal Plus and Home & Business
Is anyone experiencing problems with ASX Share Price updates on Personal Plus 2015 since last week?? I can only download Currency FX but not Share Prices.

Comments

  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    Brian

    Check all the other PP20xx links about downloads.  Be sure you've UNTICKED any settings for fetching $US stocks or indices since the 25th May issue with them.  They are impacting other updates, which may be your issue.

    Gary
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited December 2016

    Good news!

    replacement:  qwutil.dll  now sorts out reaching Markt On Demand late today
    over at 209.234.234.183.    See fix at tail end of page 2 of:
    https://community.reckon.com/reckon/topics/why-have-us-share-prices-stopped-updating-on-personal-plu...


    Gary

  • Damian_8302054
    Damian_8302054 Member Posts: 2 Novice Member Novice Member
    edited February 2017
    This reply was created from a merged topic originally titled Error message when using the One Step Update option in Reckon Accounts Personal P.... Error message when using the One Step Update option in Reckon Accounts Personal Plus 2016 Release R1 - after Update Now is selected a One Step Update Summary appears in due course with the message Financial Institutions Updated but no further information is provided even if the message is highlighted or clicked on. AN message box below only says "show this dialogue only if there is an error". On closing the summary box and returning to the main screen it is obvious that no quotes have been updated. This is happening in a number of separate reckon files all of which have been in place for a number of years and which have all being updated successfully until recently. As some fo these accounts have been unchancged for a while it implies to me that this is a reckon created issue. All Reckon Accounts licences and Online Services licences are valid until very late in 2016. What does this error message mean and what is the solution?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2016
    Hi Damian,

    Are you tracking US shares with your download? 

    If so, as Gary has outlined above, a previous issue with US shares may have been interfering with the download.

    Steps to fix the issue: -

    1) Close Reckon Accounts Personal

    2) Download http://downloads.reckon.com.au/qwutil.dll

    3) Copy the above file into your Reckon Personal 2015 or 2016 installation folder (by default this would be C:\Program Files\Reckon Accounts Personal)

    4) When you get the message saying qwutil.dll already exists. Do you want to replace it?' select 'Yes'

    5) Once the file has been saved, open Reckon Accounts Personal and you will be able to download US Share Prices.


    Please let me know how you get on

    Cheers

    Rav

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Damian_8302054
    Damian_8302054 Member Posts: 2 Novice Member Novice Member
    edited June 2016
    Rav, this does not relate to US shares only Aus shares.
  • Gary Corcoran_8302168
    Gary Corcoran_8302168 Member Posts: 5 Novice Member Novice Member
    edited December 2016
    I am having the same problem, downloads of US Indices , such as  Dow Jones , stop updating from 27th May , all ASX share prices have been updated  correctly , with the exception of ASX indices which have not worked for the last few years, I was told these no longer supported ,why ???
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    Everyone needs to install the qwutil.dll  from RAV.    Otherwise,  the inability to even consider US stocks (despite you not desiring them - that's irrelevant)....  you need that updated file in order to get past the optional US stocks to find the AUS stocks you all desire



    Gary
  • Gary Corcoran_8302168
    Gary Corcoran_8302168 Member Posts: 5 Novice Member Novice Member
    edited December 2016

    down loaded fix all good and US prices updated , thanks for the support.

    One other question , why cannot we have ASX indices download ie All Ords?

This discussion has been closed.

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