PAYG Summaries not emailing.

AddItUp

I am unable to email PAYG Summaries. Why? I can print them, but I cannot email them. It says that there are no forms to send. I have checked the Employee details and it doesn't matter whether you set the contact to Email or Both. I have checked the Send Forms preferences. I have checked the Company details. I have Internet. I am about to hit the busiest time of the year and this is not a welcome distraction. 
Please help. 

Kellie Riek

I have Hosted too and just checked. I can send on my end. Do you have a backlog of forms? Sometimes that happens. Can you provide a screen shot of the error you get?

AddItUp

See screenshots below:



Then the next one:



I haven't got a clue. I had no problems printing them. I had no dramas like this in any previous years. 

Rav

Hi AddItUp,
I've just tested this out myself also and was able to send via email successfully.

Could you please give our Hosted support team a call when you've got a chance so we can take a closer look into this.

Dick Edwards

Hi AdditUp

Check the employee/s set up and make sure the 'Personal info' has their email address and 'Preferred Send Form Method' set to Email and not set to Print.

Cheers

Dick

Debbie Bradbury

Did you end up working this out - I have the same problem.  Thanks Deb

Kathryn McMaster

Also having the same problem

Vic

Hi there.  This is what my BAS Agent wife did to resolve this issue.

"Had this problem today also.  I managed to resolve this by unticking the employees that didn't have email addresses (out of 60 employees, only 6 don't have email addresses).  I would have thought that these employees either wouldn't have come up or the software would have asked me for email addresses for them, however instead it brought up all employees and then would only create Payment Summaries to be emailed for the first few until it hit the employee with no email address.  Then it would create no more. Once I figured this out and unticked the employees with no email address it then created the file and sent them with no more issues.  Hope this is a help for you."

Kathryn McMaster

All of mine have email addresses that pay slips work to fine so not the issue for me - any other suggestions?

Rav

Hi everyone,

I've had a chat with our support team in relation to this and there are two potential causes that may be contributing to what you're experiencing.

The first issue may be attributed to the multi-user environment, info - http://kb.reckon.com.au/issue_view.asp?ID=5109

The second issue may be there is a corrupt email in your list, if this is case, the process outlined in this KB should help - http://kb.reckon.com.au/issue_view.asp?ID=3757


Let me know if this works for you

Rav

Jo Barbara

I am having this issue too.  I have tried all suggestions and not working.  

Jo Barbara

I can email remittance advices but nothing from payroll???

Marie Younghusband

I have this problem too..

Reckon FAQs

Hi Jo,

If you have eliminated the aspects discussed in the articles mentioned by Rav, please call Technical support for further assistance.

regards,
John.

Melissa Bosveld

I have this problem too. I have sent my pay summaries but I can not send this weeks payslips.

Muppi Dean

This reply was created from a merged topic originally titled emailing payment summaries. During emailing the payment summaries for the year a problem occured with our internet connection and the emailing was not complete.  Now when we try to email, after selecting the employees to email their summary and then press ok, no emails come up.  Why can we not send emails again??

Rav

Hi Muppi,

Check out the two links in my post above and see if it helps in your situation.

Rav