I can not lodge my payment summaries with the Ato. I have reckon Accounts hosted and it just freeze

Melissa Bosveld
Melissa Bosveld Member Posts: 6 Novice Member Novice Member
edited October 11 in Accounts Hosted

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  • cosmic
    cosmic Reckon Developer Partner Posts: 1,124 Reckon Legend Reckon Legend
    edited September 2018
    Hello All, we here at Cosmic Accounting Group ,will upload anyone's EMPDUPE file and Reportable Payment file for FREE , All you need is to send the Empdupe file , we will lodge it for you and send you ATO confirmation.We use our TAX AGENT PORTAL and its very quick .

    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

  • Melissa Bosveld
    Melissa Bosveld Member Posts: 6 Novice Member Novice Member
    edited July 2016
    Thanks for your offer
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    edited February 2017
    Hi Melissa,

    Could you let us know at what point in the process does it freeze up? ie. does it occur at the same point each time?

    Does the same issue occur after logging out from Reckon Accounts Hosted fully, reopening and trying again?

    Rav
  • Melissa Bosveld
    Melissa Bosveld Member Posts: 6 Novice Member Novice Member
    edited February 2017
    It would freeze a few seconds after I would press lodge. i did fully close reckon and re open. I had tried for a week off and on. This morning I tried again and it worked no problem. But thanks for your help.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    edited December 2016
    Thanks for letting us know Melissa and glad to hear it's working for you now.

    Cheers
    Rav
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