unable to verify financial institution

Lynne Dartnall
Lynne Dartnall Member Posts: 21 Novice Member Novice Member
edited March 2017 in Accounts Hosted
When I try to import my webconnect file I get:

Reckon is currently unable to verify the financial institution information for this download

How do i get my file to import?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited February 2017
    Hi Lynne,

    Are there any special characters in the file name? 

    If so, can you please try to recreate the file without these characters and try again?

    Let me know how you get on

    Cheers
    Rav
    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 Novice Member Novice Member
    edited February 2017
    Hi
    No the file is just called   export 4.QFX
    Thanks
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited December 2016
    Thanks Lynne,

    Can you please recreate the file without the space in the file name and let me know if that proves successful?

    Also, I've noticed you've selected the Accounts Hosted option for this thread, just confirming Hosted is the program you're currently using?

    Cheers
    Rav
    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 Novice Member Novice Member
    edited July 2016
    I'm using Reckon Account Personal Plus 2016.

  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 Novice Member Novice Member
    edited July 2016
    still doesn't work.

  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 356 Reckon Staff
    edited March 2017
    Thanks Lynne,

    Reckon Accounts Personal imports bank transactions via a QIF file and share transactions through a qfx webconnet file formatted for ANZ Share Invest broker (formerly E*Trade).  Any other formats will be rejected.

    Does your file contain bank or share transactions? 


    regards,
    John

Categories