HELP My Accounts hosted is telling me it has a communication problem with the server, please help

Lynn Campbell
Lynn Campbell Member Posts: 10 Novice Member Novice Member
edited October 11 in Accounts Hosted

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  • Kerrie H
    Kerrie H Member Posts: 101 Reckoner Reckoner
    edited January 2018
    I can't seem to connect either!
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited January 2018
    Hi Lynn & Kerrie,

    I'm really sorry for the frustration this is causing.

    We're looking into this as we speak. I'll update you here shortly.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kerrie H
    Kerrie H Member Posts: 101 Reckoner Reckoner
    edited September 2016
    Thank you Rav
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited February 2017
    Hi again everyone,

    Initial investigation show the issue to be isolated to one individual file server. Our IT team is still investigating however so I will update you again with more information as soon as possible.

    Again, I'm really sorry for the inconvenience this is causing at the moment :(

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kerrie H
    Kerrie H Member Posts: 101 Reckoner Reckoner
    edited September 2016
    Thank you it appears to be back up again now.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2016
    Thanks Kerrie,

    The IT team have resolved the file server issue and access is now restored.

    Please let me know if you run into any further trouble.

    Cheers
    Rav

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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