Error message when emailing from Hosted

Larissa_7048652
Larissa_7048652 Member Posts: 36 Reckoner Reckoner
edited October 11 in Accounts Hosted

I use Reckon Accounts Hosted. I am trying to email a remittance advice and I received an error message that I have not seen before:

?Error Sending Emails

Reckon Accounts has detected an email connectivity issue when attempting to email the remittance advice.  Please try again.


?The email has not been sent and I have tried to send numerous times and no luck.

Any advice would be appreciated.

Thank you.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited February 2017
    Hi Larissa,

    Sorry to hear you're having email issues with Hosted today, in the first instance could you try logging out in full (using the Logout option) close your browser and then try again?

    Is there any change?

    Let me know

    Cheers
    Rav

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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