Hosted (RAH) inaccessible from elsewhere but from Perth & Sydney it’s ok

Jeffrey Arana_7451558
Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
edited October 11 in Accounts Hosted
Hosted inaccessible from elsewhere but from Perth it is OK.  Please advise.
Global users we have from Singapore, NZ, and the Philippines. All of them cannot access at the moment. The sole user in Perth, he can however.


https://hosted.reckon.com/rahv2/ReckonAccountsLogon.aspx

This site can’t be reached: 

hosted.reckon.com unexpectedly closed the connection.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    edited February 2017
    Hi Jeffrey,

    Are you able to ask your users to clear their browser caches, close the browser and then attempt to access the login page here

    Let me know how you get on

    Cheers
    Rav
  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2017
    Thanks Leanne.
  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2017
    oh Rav, clearing browser caches, I'm on it...let you know...
  • Jeffrey Arana_7451558
    Jeffrey Arana_7451558 Member Posts: 51 Novice Member Novice Member
    edited March 2017
    Solved: Hosted (RAH) inaccessible from elsewhere but from Perth & Sydney it’s ok.

    - it happened that we have a whitelist and had whiltelisted the original IP address of RAH 
       hosted.reckon.com last time
    - with the change in IP happened in Hosted this morning, we needed to change its IP 
    but applied policy in our firewall using FQDN instead of IP address/es. And it works!
    - thanks Rav, Support of RAH. 
    - happy long weekend !
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    edited December 2016
    Glad to hear you're up and running Jeffrey :) Have a good weekend Cheers Rav
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