Is reckon on public holiday today and noone on phones

Annette Harris_6467896
Annette Harris_6467896 Member Posts: 18 Novice Member Novice Member
edited October 11 in Accounts Hosted
are the phones not maned today 

Comments

  • Adrian_6974554
    Adrian_6974554 Member Posts: 191 Reckoner Reckoner
    edited February 2017
    It is a public holiday in NSW, but that is no excuse.

    I spent 1 hour 10 minutes then hung up.


  • Annette Harris_6467896
    Annette Harris_6467896 Member Posts: 18 Novice Member Novice Member
    edited October 2016
    I had no notice that they were not going to be there today other states are not on public holiday, I am not happy have a client with no access to hosted

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited February 2017
    Hi guys,

    I'm really sorry for that experience, we most certainly had cover sorted over the long weekend, however from what I understand the call queues were not working as intended. Sincere apologies for that.

    Is there anything the Community may be able to help out with here in this instance?

    Rav

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Annette Harris_6467896
    Annette Harris_6467896 Member Posts: 18 Novice Member Novice Member
    edited October 2016
    Thanks Rav I have had a call from Adam in Melbourne ( Reckon ) who sorted my problem until I can reach Customer support tomorrow
  • Shirley Ingle
    Shirley Ingle Accredited Partner Posts: 138 Accredited Partner Accredited Partner
    edited December 2016
    Annette  For the record, Queensland has a public holiday today for Queens Birthday.
  • Brian Schultz
    Brian Schultz Member Posts: 1 Novice Member Novice Member
    edited October 2016
    Adrian how are you?
    I was just wondering if you can you help me with how to down load my bank statements, I have them on my desk top in a QIF file, but do not seem to be able to get past that

    Brian 
  • Adrian_6974554
    Adrian_6974554 Member Posts: 191 Reckoner Reckoner
    edited October 2016
    Hello Brain

    Use the upload button to get the QIF file into Hosted.
    The file will then be located in the Q:\Upload folder

    File > Utilities > Import > Bank Statement Files

    Browse to the Upload folder and select the QIF.

    Leave the Save converted file box same location

    Select the bank account to import into.

    Click OK

    Select Import new transactions now.

    (This bit is a bit stupid but a quirk of the software)
    Click on Create a new Reckon account

    Then click on Use an existing Reckon account. The account should be the bank account importing into. 

    Continue will now be able to be selected.


    Then go to Online Banking Centre in Reckon to match the transactions.

    Adrian

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited December 2016
    Hi Lucky,

    The AU team is fully back on board today. Is there anything we can help you with?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

This discussion has been closed.

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