Is reckon on public holiday today and noone on phones
Annette Harris_6467896
Member Posts: 18 Novice Member
are the phones not maned today
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It is a public holiday in NSW, but that is no excuse.
I spent 1 hour 10 minutes then hung up.
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I had no notice that they were not going to be there today other states are not on public holiday, I am not happy have a client with no access to hosted
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Hi guys,
I'm really sorry for that experience, we most certainly had cover sorted over the long weekend, however from what I understand the call queues were not working as intended. Sincere apologies for that.
Is there anything the Community may be able to help out with here in this instance?
RavMerry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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Thanks Rav I have had a call from Adam in Melbourne ( Reckon ) who sorted my problem until I can reach Customer support tomorrow
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Annette For the record, Queensland has a public holiday today for Queens Birthday.0
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Adrian how are you?
I was just wondering if you can you help me with how to down load my bank statements, I have them on my desk top in a QIF file, but do not seem to be able to get past that
Brian0 -
Hello Brain
Use the upload button to get the QIF file into Hosted.
The file will then be located in the Q:\Upload folder
File > Utilities > Import > Bank Statement Files
Browse to the Upload folder and select the QIF.
Leave the Save converted file box same location
Select the bank account to import into.
Click OK
Select Import new transactions now.
(This bit is a bit stupid but a quirk of the software)
Click on Create a new Reckon accountThen click on Use an existing Reckon account. The account should be the bank account importing into.
Continue will now be able to be selected.
Then go to Online Banking Centre in Reckon to match the transactions.
Adrian
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Hi Lucky,
The AU team is fully back on board today. Is there anything we can help you with?Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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