Unable to activate Personal Accounts 2017

Tony Masella
Tony Masella Member Posts: 2 Novice Member Novice Member
edited October 11 in Personal Plus and Home & Business
Trying to activate my product - I have a valid activation key but it keeps saying its "unable to complete activation process using the Internet"  Would you like to talk to a representative by telephone = only problem is the Customer Support is closed as they only service the east cost with hours of 8am to 6pm - that's 5am to 3pm in Perth

Comments

  • Michael Holmes
    Michael Holmes Member Posts: 21 Reckoner Reckoner
    edited July 2019
    I thought that I had the same issue until I realised that I was trying to use my 2016 Activation Key. I went to the members area and grabbed my 2017 key and all was well.
  • Tony Masella
    Tony Masella Member Posts: 2 Novice Member Novice Member
    edited November 2016
    Thanks Michael - that was the issue - would have been great if there was some sort of customer service at 5pm EST to explain that - or better still some sort of error message explaining that.
  • Andrew Christie
    Andrew Christie Member Posts: 149 Reckoner Reckoner
    edited June 2019
This discussion has been closed.

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