Reckon Accounts Hosted - Setup Custom Email Server

Nicholas Hower
Nicholas Hower Member Posts: 3 Novice Member Novice Member
edited October 11 in Accounts Hosted
Is there a way to use my own mail server on Reckon Accounts Hosted? It can be done in Reckon Business 2016 as mentioned here: http://kb.reckon.com.au/issue_view.asp?ID=5391

The custom email settings listed in the KB aren't visible in Reckon Accounts Hosted when I view the preferences panel.

At the moment clients receive invoices from "accountshosted" instead of my business email address. This gives a bad impression as well as being difficult to search for later on.

Thanks.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited February 2017
    Hi Nicholas,

    Unfortunately not at this stage, we're definitely aware that we need to improve in this area and there is investigation occurring on enhancing the way emailing works through Hosted.

    We've got some info here on a couple of best practice options to consider with emailing via Accounts Hosted.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Nicholas Hower
    Nicholas Hower Member Posts: 3 Novice Member Novice Member
    edited January 2017
    Disappointing, especially when considering the simple SMTP functionality already exists in the sibling product.
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