I can't open my company in Reckon Hosted
Emily_8684186
Member Posts: 16 Novice Member
I cannot log back in to my Reckon Hosted.
System : PC Desktop, Windows 8.1, Reckon Accounts Hosted Online.
Problem: When I logged into Reckon this morning it was running slower than usual, and after about an hour I went to close an invoice and open a new one, and the screen froze and then kicked me out.
I had recently updated my anti-virus software and thought that this may be the issue - however, I got my boss to log in on his computer and he had the exact same issue.
These were my attempts:
1. It would come up with the blue windows server screen, it did this on both our computers,
>> Exited all apps and rebooted PC
2. Tried to log in again, no luck,
>> Exited all apps and rebooted PC
3. No longer shows blue screen, comes up with "Select Company"
>> Followed steps > no company listed
^^^ the above happened 3 times >> exited all apps and went to look for another solution
4. Searched for possible issues on this forum
>> Try a different web server > IE took me to the gray screen, showed me the "Select Company" page, our company was listed > selected "Open" > tried to connect > timed out.
5. Searched again for an answer
>> Try remote log-out > did this multiple times till it no longer came up with "xxxxxx" logged in > Tried to log back in > Connecting... Connecting... Timed out...
6. At some point I even tried disabling the firewall as recommended by reckon... i did this twice... Still Nothing!
The photo below shows what keeps coming up when it finally times out.
I don't know what else to do at this point!!
System : PC Desktop, Windows 8.1, Reckon Accounts Hosted Online.
Problem: When I logged into Reckon this morning it was running slower than usual, and after about an hour I went to close an invoice and open a new one, and the screen froze and then kicked me out.
I had recently updated my anti-virus software and thought that this may be the issue - however, I got my boss to log in on his computer and he had the exact same issue.
These were my attempts:
1. It would come up with the blue windows server screen, it did this on both our computers,
>> Exited all apps and rebooted PC
2. Tried to log in again, no luck,
>> Exited all apps and rebooted PC
3. No longer shows blue screen, comes up with "Select Company"
>> Followed steps > no company listed
^^^ the above happened 3 times >> exited all apps and went to look for another solution
4. Searched for possible issues on this forum
>> Try a different web server > IE took me to the gray screen, showed me the "Select Company" page, our company was listed > selected "Open" > tried to connect > timed out.
5. Searched again for an answer
>> Try remote log-out > did this multiple times till it no longer came up with "xxxxxx" logged in > Tried to log back in > Connecting... Connecting... Timed out...
6. At some point I even tried disabling the firewall as recommended by reckon... i did this twice... Still Nothing!
The photo below shows what keeps coming up when it finally times out.
I don't know what else to do at this point!!
1
Comments
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Hi Emily,
I'm really sorry for all the hassle you've gone through!
Unfortunately it looks as though we may be having issues with that particular file server. Can you please give us a call on 1300 799 150 ASAP so we can escalate your case.
Rav🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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Hi Rav, thanks for the speedy reply... That might explain why I literally just tried (on a whim) to log in again about 30 seconds ago, and I can now log in.. should I still be aware that I could lose a connection? and if I do lose connection to follow through and call the number above?
Thanks again.1 -
Awesome to hear you're back in Emily!
See how you go, I expect that you'll be fine from here on in but yes any issues please give the team a call on the number above & we'll take a look into it.
Cheers
Rav🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
1 -
Hey guys we seem to be having the same issue! Super frustrating and not sure how to fix it! Please help0
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Same issue as above! Been having issues all day, desperately trying to get work done!!!!2
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What is going on and I tried to ring but daylight saving has left me with no answer
0 -
Hi all,
We are currently experiencing an intermittent issue with the Reckon Accounts Hosted service that we are working on as a matter of priority. Please rest assured that despite our call centre now being closed for the day, the issue is being worked on by our technical team.
I will post updates as we progress.0 -
Thanks Simon, appreciate you responding. Hopefully I won't have to stay up too late to get my work done!!!!0
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Hi all,
We are continuing to work on this and I will post another update as we progress.0 -
Hi all,
Thank you for your patience this evening. We experienced intermittent issues with access to a very small amount of data files hosted on the Accounts Hosted service.
You may have experienced a situation where you could not see all of your files. The number of files affected was a very small subset of those hosted on Reckon Accounts Hosted
and we would like to reiterate that this was a problem with users being able to access files as opposed to the files themselves.
The issue is now resolved and we have confirmed there has been no data loss.
Thanks
0
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