Gateway continually disconnected You end or mine

Peter Brown_6561298
Peter Brown_6561298 Member Posts: 6 Novice Member Novice Member
edited September 2017 in Accounts Hosted
Gateway drops out every 5-7 minutes

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    edited February 2017
    Doesn't sound too good Peter,

    There aren't any issues with Hosted connectivity currently, has this issue only cropped up today or has it been going on for a while?
  • Peter Brown_6561298
    Peter Brown_6561298 Member Posts: 6 Novice Member Novice Member
    edited January 2017
    Only today   Perhaps its because of  NBN fibre to node being done in our area  (not connected  as yet).

  • Peter Brown_6561298
    Peter Brown_6561298 Member Posts: 6 Novice Member Novice Member
    edited April 2017
    Still happening   My net service is good   Why    Seems to happen when I go to File button

    Please fix
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    edited April 2017
    Hi Peter,

    We'll need a bit more detail on your configuration and setup/environment to look into this for you. Might be best suited to a chat with our Hosted support team.
    Can you please give us a buzz when you've got a chance so we can diagnose. 
  • Peter Brown_6561298
    Peter Brown_6561298 Member Posts: 6 Novice Member Novice Member
    edited April 2017
    Using ADSL  With a windows 10 pc- Surface model  with external Hp elite display monitor
This discussion has been closed.

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