Reckon has frozen and wont let me do anything within the program

Kylie_8961966
Kylie_8961966 Member Posts: 9 Novice Member Novice Member
edited May 2020 in Accounts Hosted
While trying to email payslips Reckon has frozen and wont let me do anything within the program. I can't log out. I've closed the web page down, logged in on a different computer, nothing seems to be working

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited February 2017
    Hi Kylie,

    Are you able to access the Hosted control panel? If you can, please close any active sessions from within the Hosted control panel, then logout, close your browser and then retry.

    Does the issue continue after this?
    Reckon.png

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  • Kylie_8961966
    Kylie_8961966 Member Posts: 9 Novice Member Novice Member
    edited February 2017
    Thank you, the problem is now fixed.

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