Payslips not being received intermittently by selected employees
Kelly_9053791
Member Posts: 29 Novice Member 
I am having an intermittent issue with only selected employees not receiving their emailed payslips. I am working on Reckon Hosted.
It only happens intermittently, and each employee it has effected has at some point in time successfully received a payslips direct from Reckon. So it's not an issue with their email address. They have also checked their junk folders and I have tried removing and reentering their email address from their employee card.
None of this has been a permanent fix.
Any advice of solutions would be much appreciated as it's getting quite frustrating for me and the employees.
It only happens intermittently, and each employee it has effected has at some point in time successfully received a payslips direct from Reckon. So it's not an issue with their email address. They have also checked their junk folders and I have tried removing and reentering their email address from their employee card.
None of this has been a permanent fix.
Any advice of solutions would be much appreciated as it's getting quite frustrating for me and the employees.
0
Comments
-
New thread - https://community.reckon.com/reckon/topics/staff-intermittently-not-receiving-their-payslips
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
0
This discussion has been closed.
Categories
- All Categories
- 6.7K Accounts Hosted
- 16 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 7 📢 Reckon Accounts Desktop - Announcements
- 1.4K Reckon Payroll
- 34 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 25 Reckon Mate App
- 2.6K Reckon One
- 10 📢 Reckon One - Announcements
- 12 Reckon Invoices App
- 15 Reckon Insights
- 99 Reckon API
- 308 Point of Sale
- 1.9K Personal Plus and Home & Business
- 74 About Reckon Community