Staff intermittently not receiving their payslips

KellyKelly Member Posts: 38
edited September 2017 in Accounts Hosted
Hi - I know this is unrelated but I can't find an answer anywhere;
I have selected staff intermittently not receiving their payslips - I've tried everything!!
I have found others asking this question too and they appear to have found no resolution. HELP - how do I fix this? Note: This conversation was created from a reply on: IMPORTANT NOTICE - Webmail Batch Payslips - Reckon Accounts 2017.

Comments

  • RavRav Administrator Posts: 10,895 Administrator
    edited April 2017
    Hi Kelly,

    Is there any patterns or consistencies across the staff members who aren't receiving the payslips? ie. @hotmail, @gmail addresses etc or anything else?

    How often would you say this occurs?

    You've covered off checking the spam folders, marking the email address as safe etc?
  • KellyKelly Member Posts: 38
    edited April 2017
    Hi there,

    No consistencies, outlook, live and Hotmail are the 3 that I can think of that have been affected.
    The one employee in particular has been here approx. 6 pays and received the first payslip and now nothing.

    Tried junk folders etc, and yes on a previous employee who had this issue - he tried marking us as a safe address and continued to have the issue intermittently.
  • RavRav Administrator Posts: 10,895 Administrator
    edited April 2017
    Ok thanks Kelly, just had a word with our Support team around this.
    It might be best to give our Hosted support team a buzz so a technician can take a closer look and suggest further testing on this with you.
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