Reckon Accounts 2017 fails immediately after start with error code 6967 or 6965.

Ian WatsonIan Watson Member Posts: 2
edited November 2017 in Accounts Personal Range
Reckon Accounts 2017 fails immediately after start with error code 6967 or 6965. Yesterday I received error code 7162 when trying to start up the software. I tried re-starting and this time the software started but failed after a fwe seconds with error code 6967. tried again today and again failed with error doe 6965. I have sent the error reports, the last one being #215992812. Any help would be appreciated.image

Comments

  • RavRav Administrator Posts: 10,942 Administrator
    edited July 2017
    Hi Ian, welcome to the Reckon Community

    Can you recall any changes to your system such as anti-virus, OS or other updates at the time you noticed this issue first occurring?

    Can I please get you to try a clean uninstall & reinstall of your Reckon Accounts Personal - 

    Clean Uninstall and Reinstall of Accounts Personal

    Let me know how you get on

    Cheers
    Rav
  • Ian WatsonIan Watson Member Posts: 2
    edited July 2017
    Thanks for the response.  No system changes were made. It worked one day and not the next. I was thinking about trying a reinstall as my next step. Before doing anything drastic I decided to give it one more try and wouldn't you know it started up fine. Seems as if the software is a bit flaky.  Perhaps a reinstall would be a good idea anyway.
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