I am having trouble emailing payslips in New Reckon hosted

KarinaKarina Member Posts: 5
edited August 2017 in Accounts Hosted
I am having trouble with emailing payslips. They preview ok but when i go the next step to email them there are none there. Does anyone have a solution?

Comments

  • RavRav Administrator Posts: 10,906 Administrator
    edited July 2017
    Hi Karina,

    Welcome to the Reckon Community, and sorry to hear you are experiencing this problem.

    The Send Forms to Send list cannot show a corrupted email and will not show good emails that follow a corrupted one.  If your list is blank and you know there should be emails waiting to be sent, then the first email is corrupt.

    When you exit Select Forms to Send, Reckon Accounts will delete only the first corrupted email.  You will need to enter and exit Send Forms to Email as many times as required until the last of the emails is displayed and all corrupted emails are deleted.

    A full guide is at:  Send Forms list is blank and there are no Payment Summaries to email.


  • KarinaKarina Member Posts: 5
    edited July 2017
    Hi Rav, Will it work if i delete everyone's emails and re enter them?

  • RavRav Administrator Posts: 10,906 Administrator
    edited July 2017
    Hi Karina,

    It's probably best to stick to the process outlined in the article. Unfortunately, you may need to hit the escape button as many times as necessary in order to clear the corrupted entries.
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