email and hosted browser not working

Martin Seaward
Martin Seaward Member Posts: 1 Novice Member Novice Member
edited August 2017 in Accounts Hosted
I hav tried to email statements but the email does not work again, previously it would freeze hosted and i had to log out turn off the laptop and come back several hours later, this time the email box stays open and nothing happens when i hit send now. So i tried to contact help through the hosted help browser and that wouldn't open either!!!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited August 2017
    Hi there Martin,

    Does this problem occur when you use a different browser?

    Do you regularly perform maintenance on your file? I think it might be worth checking out some of the solutions listed in this article so that your file is in tip top condition and you're getting the best performance from Hosted -

    Reckon Accounts Hosted performance is slow in multiple areas

    Hosted freezes after a short period of operation
    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

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