Software ID Change?

Cat Hendry
Cat Hendry Member Posts: 9 Novice Member Novice Member
edited September 2017 in Accounts Hosted
Since the beginning of this financial year, I have not been able to lodge my BAS online. I was told by Reckon that it was an ATO issue. ATO have stated that they're not aware of any issues.

I phoned the ATO again today & they are now saying that my software ID is incorrect.

Has this changed?

Anyone else having this issue?

Where can I get the new software ID?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited September 2017
    Hi Cat,

    You'll be able to check your Software ID by going through the following steps -

    1. Login to Hosted and open your company file;

    2. Go to Company > Company Information

    3. Below the Company Identification field is the unique Software ID for this company file;

    There is a further guide and info on the related KB but see how you with checking off your Software ID first -

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  • Cat Hendry
    Cat Hendry Member Posts: 9 Novice Member Novice Member
    edited September 2017
    That is the ID I gave the ATO & they told me it's incorrect

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited September 2017
    Hi Cat,

    Are you able to verify that your Software ID is in your record in the SBR Access Manager on the SBR website?
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    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

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