My Reckon accounts is emailing out old invoices, how do I stop it doing it?

Kathleen Thompson
Kathleen Thompson Member Posts: 8 Novice Member Novice Member
edited October 12 in Accounts Hosted

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  • Toni_9025747
    Toni_9025747 Member Posts: 132 Novice Member Novice Member
    edited December 2018
    Are the invoice sitting in the "To Send"  - if so you will need to go into each invoice and untick the "to be emailed" - this is the only way it would be sending out old invoices - Hope this helps :-)
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager
    edited September 2017
    Hi Kathleen,

    Are you able to give us a bit more information on this, is this happening on all invoices you're sending out or only selected members on your list?

    Do you see these old emails in the Send Forms list? 
  • Kathleen Thompson
    Kathleen Thompson Member Posts: 8 Novice Member Novice Member
    edited September 2017
    Only sending to random customers, it happened once before and then stopped.  Some of the invoices were over five years old.
    I will check the send forms list , thanks for the suggestion.


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