Customers not receiving emailed invoices
Jan V
Member Posts: 30 Reckoner
I have been notified by numerous customers that they are not receiving emailed invoices. This is happening regularly. I am unable to check if the emails have actually been sent - can anyone assist please.
0
Comments
-
Hi Jan,
To deliver an email to your customer from the Reckon Accounts Hosted environment, emails are sent from a specific mail server on Hosted. Because of the way many ISP spam filters work, the email from accountshosted@reckon.com may be marked as spam/junk and blocked.
I'd suggest recommending marking accountshosted@reckon.com a trusted address or add it to their Safe Sender list (the exact options will vary between email providers/programs;Merry Christmas & Happy New Year everyone! 🎅🎆
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
1 -
Thanks Rav. Let's see how we go with this suggestion1
-
Hi Jan. If that doesn't work, you could get in touch with Chandra from Cosmic Solutions. Refer to his post last week on the forum at:
https://community.reckon.com/reckon/topics/cosmic-invoice-for-rah-all-invoices-now-assured-it-is-rec...
John L G1 -
Also make sure you put your own email address as a CC on all forms sent - then setup rules in your email software to move these to separate folders, eg invoices, payslips, purchase orders etc - then if a customer or supplier or employee queries - you can resend the email direct from your system, and are able to confirm that you received the email and check for correct Send to address etc.1
-
thanks John, Cosmic Acknowledgement works with the same concept as a normal domain mail.
no additional requirement and also the senders name is displayed so the receiver knows who the sender is. 100% assured your email is received
Cosmic Accounting Group
Accountants and Tax Agents 22397009
1 -
Thanks all for your assistance, unfortunately, I am away from the office until Monday now but will definitely follow up. Again, many thanks. Jan0
This discussion has been closed.
Categories
- All Categories
- 6.8K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 39 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 70 About Reckon Community