Customers not receiving emailed invoices

Jan V
Jan V Member Posts: 30 Reckoner Reckoner
edited July 2020 in Accounts Hosted
I have been notified by numerous customers that they are not receiving emailed invoices. This is happening regularly. I am unable to check if the emails have actually been sent - can anyone assist please.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited July 2020
    Hi Jan,

    To deliver an email to your customer from the Reckon Accounts Hosted environment, emails are sent from a specific mail server on Hosted. Because of the way many ISP spam filters work, the email from accountshosted@reckon.com may be marked as spam/junk and blocked.

    I'd suggest recommending marking accountshosted@reckon.com a trusted address or add it to their Safe Sender list (the exact options will vary between email providers/programs;

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Jan V
    Jan V Member Posts: 30 Reckoner Reckoner
    edited February 2018
    Thanks Rav.  Let's see how we go with this suggestion :)
  • John Graetz
    John Graetz Member Posts: 1,655 Reckon Star Reckon Star
    edited February 2018
    Hi Jan.  If that doesn't work, you could get in touch with Chandra from Cosmic Solutions.  Refer to his post last week on the forum at:
    https://community.reckon.com/reckon/topics/cosmic-invoice-for-rah-all-invoices-now-assured-it-is-rec...
    John L G 
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Also make sure you put your own email address as a CC on all forms sent - then setup rules in your email software to move these to separate folders, eg invoices, payslips, purchase orders etc - then if a customer or supplier or employee queries - you can resend the email direct from your system, and are able to confirm that you received the email and check for correct Send to address etc.
  • cosmic
    cosmic Reckon Developer Partner Posts: 1,107 Reckon Star Reckon Star
    edited February 2018
    thanks John, Cosmic Acknowledgement works with the same concept as a normal domain mail. 
    no additional requirement  and also the senders name is displayed  so the receiver knows who the sender is. 100% assured your email is received 

    Cosmic Accounting Group

    Accountants and Tax Agents 22397009

  • Jan V
    Jan V Member Posts: 30 Reckoner Reckoner
    edited March 2019
    Thanks all for your assistance, unfortunately, I am away from the office until Monday now but will definitely follow up.  Again, many thanks. Jan