Customers not receiving emailed invoices

Jan V

I have been notified by numerous customers that they are not receiving emailed invoices. This is happening regularly. I am unable to check if the emails have actually been sent - can anyone assist please.

Rav

Hi Jan,

To deliver an email to your customer from the Reckon Accounts Hosted environment, emails are sent from a specific mail server on Hosted. Because of the way many ISP spam filters work, the email from accountshosted@reckon.com may be marked as spam/junk and blocked.

I'd suggest recommending marking accountshosted@reckon.com a trusted address or add it to their Safe Sender list (the exact options will vary between email providers/programs;

Jan V

Thanks Rav.  Let's see how we go with this suggestion

John Graetz

Hi Jan.  If that doesn't work, you could get in touch with Chandra from Cosmic Solutions.  Refer to his post last week on the forum at:
https://community.reckon.com/reckon/topics/cosmic-invoice-for-rah-all-invoices-now-assured-it-is-rec...
John L G 

Linda ABC

Also make sure you put your own email address as a CC on all forms sent - then setup rules in your email software to move these to separate folders, eg invoices, payslips, purchase orders etc - then if a customer or supplier or employee queries - you can resend the email direct from your system, and are able to confirm that you received the email and check for correct Send to address etc.

cosmic

thanks John, Cosmic Acknowledgement works with the same concept as a normal domain mail. 
no additional requirement  and also the senders name is displayed  so the receiver knows who the sender is. 100% assured your email is received 

Jan V

Thanks all for your assistance, unfortunately, I am away from the office until Monday now but will definitely follow up.  Again, many thanks. Jan