My Reckon file has disappeared
Annette Tainsh
Member Posts: 4 Novice Member
I logged into my Reckon Hosted earlier today to perform payroll with no issues, however I went to log on about 20 minutes ago and my accounts files have completely disappeared. I login and get the option to either start a new file or load an existing one, but there are no files - just emply folders. Obviously I can't do anything without them. HELP!! Is the whole system down, or is it just me?
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Comments
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Usually in such cases Keven, there will be a message which says "your account has expired". If that is the message, you have identified the problem.
John L G1 -
Hi Annette,
Having no files at all available to select is a rather strange problem. Can you please give us a call on 1300 799 150 when you've got a chance today so we can investigate this further🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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Stranger again... my files have reappeared. I just logged in to see if there was any change, and everything was just back. I've had this happen once before after a data migration, and my files had to be manually restored hence why I asked the question. Thanks Kevin, John & Rav - answer, no my account was definately current. I was able to log in and the folder for the Backup drive was there, but no files, and no Q drive.
As stated though, everything is back now so I will just keep an eye on things and if it happens again I'll give customer service a call.1 -
That is certainly the way that we like issues to be resolved, Annette - automatically!!
It would be great if this to happen more frequently!
John L G1 -
My reckon has done exactly the same thing.
so i backed up from my usb and now critical error is coming up and must close immediately.!!! I cannot enter anything on my pages..... what is going on I have work to do, this has never happened before i have been on hold with tech for 10 mins
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Hmmm so now it is working what is going on. This is exactly the same as happened to Annette.
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oh wow now nothing... keeps freezing up and the error message comes up when it unfreezes. Could you please help me
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