Report Drill Downs Not Working Why

[Deleted User]
[Deleted User] Posts: 0
I am unable to drill down into report transactions from the GL or expand the report columns to see the full details of the transaction.


  • Sonia Connon
    Sonia Connon Member Posts: 31
    edited June 2018
    Hi Lynda

    This is a problem for several users.  I have started a feed with RAV to see is we can get a resolution.

    Best regards, Sonia
  • perjack
    perjack Member Posts: 1

    I am working on a laptop with external screen. When the Reckon program is displaying on the laptop screen, the drill-down works fine (when on a P&L or Balance Sheet for example, the mouse pointer goes to the magnifying glass with a "Z" in the centre and I can double-click to get more details).

    When working on the external screen, the mouse pointer stays as an arrow and no drill-down is possible.