Emailing Invoices to Incorrect Customer
Rachel_7689706
Member Posts: 27 Novice Member
I am getting more and more phone calls from multiple customers who are receiving other customers emailed invoices. When checking the email address in the customer centre, the correct email address is listed. This is becoming a serious concern for us as we have clients on different pricing structures so it's not a good look receiving another clients invoice. Is anyone else having the same issue? Reckon is there anything we can do to get this rectified?
2
Comments
-
This content has been removed.
-
I'm not aware of this being a known issue Kev. Shoot me an email with some more info if you have it.0
-
Hi Rachel,
This does sound concerning. How often would you say this occurs?
Is it the same customers affected on each occasion when you've been alerted to it happening?
Have you lodged a case with our Support team about this as yet? If so, can I grab the case number so I can check out what's been happening.0 -
This content has been removed.
-
Does this happen when sending a single invoice or only when emailing bulk invoices?
0 -
This content has been removed.
-
Rav, I can recall this problem being discussed in this forum on a number of occasions over the past couple or years or more.
John L G0 -
1
This discussion has been closed.
Categories
- All Categories
- 6.7K Accounts Hosted
- 17 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 8 📢 Reckon Accounts Desktop - Announcements
- 1.5K Reckon Payroll
- 40 📢 Reckon Payroll - Announcements
- 15 Reckon Payroll Help Videos 🎥
- 30 Reckon Mate App
- 2.7K Reckon One
- 16 📢 Reckon One - Announcements
- 14 Reckon Invoices App
- 24 Reckon Insights
- 101 Reckon API
- 310 Point of Sale
- 1.9K Personal Plus and Home & Business
- 72 About Reckon Community