RECKON CLOUD POS - How do I sign up?

Rav
Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
edited October 11 in Point of Sale

Merry Christmas & Happy New Year everyone! 🎅🎆

I'm on leave from 23 December and back on deck again January 6th.

If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Comments

  • Michael Standen_6653669
    Michael Standen_6653669 Member Posts: 30 Novice Member Novice Member
    edited July 2018
    OK, only 47 seconds in to that video and I have hit a snag.
    I am a long term Reckon User. My customer number is 639204.
    I have three users under that account - 6392041, 6392042 & 6392043. All with different company file access and passwords etc. 
    The most restricted is 6392042, which has been used at the front desk of our scuba diving business.
    I am keen to try Cloudpos however, when I get to that portal, none of my account usernames, or their associated passwords work. Not even the username (639204) that works for the estore works for this log in. 
    I keep getting an error message "username not recognized by reckon"
    I was on the phone to reckon customer support all day yesterday trying to get this sorted to no avail.
    Help!
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited July 2018
    Michael,
    If you add a 0 in front of your user name and login with your Hosted credentials it should allow you into the Reckon Portal. Can you give that a try and let me know 

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

This discussion has been closed.

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