Incorrect RESC appearing on payment summary.

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Amanda Paul
Amanda Paul Member Posts: 1 Novice Member Novice Member
edited July 2020 in Accounts Hosted
Showing a RESC amount but there has been no RESC transactions during the year.

Comments

  • John Graetz
    John Graetz Member Posts: 1,589 Reckon Legend Reckon Legend
    edited July 2020
    Hi Amanda.  If you go to the following Knowledgebase site, this will provide you with the action that you need to correct the error - it is relatively straight forward - try Option 2.  This problem probably tends to rear its head at the end of the year for an odd employee. I have had to correct it on more than one occasion in the past.  At least you know which pay the problem has occurred in.

    http://kb.reckon.com.au/issue_view.asp?ID=3621

    John L G

  • Sari_9173306
    Sari_9173306 Member Posts: 16 Reckoner Reckoner
    edited May 2024

    Well this was a great piece of news. I found the RESC error accidentally and didn't know what had happened. John's solution took mere minutes to rectify.

    Why haven't we heard from Reckon reguarding this fault? And clearing still happening in 2024!

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