Howdy!
Since the July upgrade to the new server environment, some of our users are having issues with dragging column widths and drag-selecting text.
This is has begun simultaneously on Monday, on multiple users at different locations (different internet connections). The issue appears to only occur on some machines, of various performance capabilities (all purchased within the last 2 years-no dinosaurs). The issue is persistent across differing web browsers and user logins.
We have cleared all browsing data and cookies, and made sure that that there aren't malware or windows registry problems.
We've run through the Tip and Tricks listed here:
https://community.reckon.com/reckon/topics/reckon-accounts-hosted-speed-tips-tricksWe've tried corded and wireless mouses. We've even checked that the mouse drivers on these machines are up-to-date.
It's a confusing one, because we have users sitting next to each other, on the same network, with similar PC's, some experiencing the mouse issue, and others not.
Any help or ideas to resolve would be appreciated.
Cheerio.
