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2018 2019 Payroll Premier Payslips Anomily

Heidi KrasulakHeidi Krasulak Member Posts: 9
edited July 2019 in Payroll Premier
Since upgrading 2018 2019 Payroll Premier my payslips are not recording pay rate ie. hours worked. They are showing allowances only. Total GP PAYG and Net figures are correct. How do I fix this??

Comments

  • Simone GibsonSimone Gibson Member Posts: 6
    edited July 2018

    Same with my system.

  • SimoneSimone Member Posts: 20
    edited July 2018
    Same! How do we fix this?? 
  • Eastlakes FSSEastlakes FSS Member Posts: 1
    edited July 2018
    I have the same issue as well as the YTD figures being carried over from 2017-2018. I've done a complete reinstall twice and still no success. Have sat on hold with Reckon for 3 hours today but haven't managed to get through. 

  • SimoneSimone Member Posts: 20
    edited July 2018
    Are there any answers to this issue yet???? 
  • John GJohn G Reckon Staff Posts: 2,289 ✭✭
    edited July 2018
    Hello Simone,

    It would appear that the first pay of this financial year (Date Paid1/7/18 and later) had a pay Ending Date of 30/6/18 and earlier.

    This pay had to be deleted and redone in PP18/19 with a Pay Ending Date of 1/7/18.  Your second pay of 18/19 should correctly show the YTD for these two pays.  If it does not, close the Report and regenerate it.  

    I'm sorry you were not able to get through to us earlier today.  I do not understand shy as our wait times are well below 30 minutes now.  


    regards,
    John
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