Problem installing reckon accounts personal plus 2019

john sharpjohn sharp Member Posts: 1
edited September 2019 in Accounts Personal Range
I am trying to install reckon accounts personal plus 2019. I have deleted previous versions but the instalation program wont recognise that and keeps telling me that I still have an old version installed. How do I remedy this?

Comments

  • RavRav Administrator Posts: 9,879 Administrator
    edited October 2018
    Hi John,
    How did you remove the previous version? ie. what process did you go through? 

    Check out this KnowledgeBase article for some info on how to fully remove the program and its components from your PC -

    Clean Uninstall and Reinstall of Accounts Personal
  • Gerry WinterGerry Winter Accredited Partner Posts: 360 ✭✭
    edited May 2019
    Revo Uninstaller works like a treat.

    Gerry

    Gerry 0418907140

    [email protected]

  • NotHappyJanNotHappyJan Member Posts: 2
    edited October 2018
    But even after you uninstall the old version, the new one won't work until it has been activated. Of course, the on-line activation never works, so I had to call the support line, but it's outside office hours so I can't use either version tonight!
    No support for an upgrade after 5:30??
    And I only need support because my fully paid for new version won't activate as it should!
  • RavRav Administrator Posts: 9,879 Administrator
    edited October 2018
    Hi, I've replied to your other FB message this morning. If you can get back to me there when you can I'm sure we can get this sorted.
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