Problem installing reckon accounts personal plus 2019

john sharp
john sharp Member Posts: 1 Novice Member Novice Member
edited October 11 in Personal Plus and Home & Business
I am trying to install reckon accounts personal plus 2019. I have deleted previous versions but the instalation program wont recognise that and keeps telling me that I still have an old version installed. How do I remedy this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited October 2018

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert
    edited May 2019

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • NotHappyJan_9837443
    NotHappyJan_9837443 Member Posts: 12 Reckoner Reckoner
    edited October 2018
    But even after you uninstall the old version, the new one won't work until it has been activated. Of course, the on-line activation never works, so I had to call the support line, but it's outside office hours so I can't use either version tonight!
    No support for an upgrade after 5:30??
    And I only need support because my fully paid for new version won't activate as it should!
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited October 2018
    Hi, I've replied to your other FB message this morning. If you can get back to me there when you can I'm sure we can get this sorted.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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