creating an upfront deposit or retainer item

Pat HobsonPat Hobson Member Posts: 6
edited September 2019 in Accounts Hosted
I have been following the Reckon Help page's instructions on how to set up an liability and associated Item to account for deposits paid by customers for work yet to be completed. When I complete the step-by-step process and create Sales Receipt and enter the amount the customer paid, it changes it to a negative value and tells me I cannot record a negative transaction and to use a Credit Adjustment. Can you explain this anomaly or suggest how I may have gone wrong in setting up the Item? I believe it has something to do with choosing "Discount" but no other options seem to apply by their description. 


  • Jason WilliamsJason Williams Member Posts: 3
    edited November 2018
    I would personally set up an account for customer and just apply payment to that account
  • Acctd4Acctd4 Accredited Partner Posts: 884 ✭✭✭
    edited September 2019
    Hi Pat/Jason

    Yes, not sure why the Help file suggests using a Discount Item ....  Use an Other Charge-type Item instead, no tax code.

    The simpler option is to "Receive Payment" in advance for the Customer so it sits under their name as a Credit until you create the Invoice later & allocate it. 
    However, bear in mind this won't allow you to print a "Receipt" for the Customer if they want one.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

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