creating an upfront deposit or retainer item

Pat Hobson

I have been following the Reckon Help page's instructions on how to set up an liability and associated Item to account for deposits paid by customers for work yet to be completed. When I complete the step-by-step process and create Sales Receipt and enter the amount the customer paid, it changes it to a negative value and tells me I cannot record a negative transaction and to use a Credit Adjustment. Can you explain this anomaly or suggest how I may have gone wrong in setting up the Item? I believe it has something to do with choosing "Discount" but no other options seem to apply by their description. 

Jason Williams

I would personally set up an account for customer and just apply payment to that account

Acctd4