License Upgrade without Product Upgrade

Craig Redford
Craig Redford Member Posts: 6 Reckoner Reckoner
edited October 11 in Personal Plus and Home & Business
I have received a reminder that my 2017 Personal Plus license is due to expire. Is it possible to get a new license to allow share price downloads without the need to upgrade from Personal Plus 2017 

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited November 2018

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Craig Redford
    Craig Redford Member Posts: 6 Reckoner Reckoner
    edited December 2018
    Hi Rav, last time I did that I lost all the historical share price data. Does that problem still exist
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited November 2018

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Craig Redford
    Craig Redford Member Posts: 6 Reckoner Reckoner
    edited December 2018
    Hi Rav, when I back up the file that is created it is a .rkn file. However the backup's that are created automatically upon me closing the program are .HCX, .IDX, Reckon Accounts QDF data file, .QEL and . QPH files.Which one do I use when restoring the backup on the new product purchase?
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