STP Upload Issue

Ellenbee
Ellenbee Member Posts: 18 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)

Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Have you checked in your Reckon File - under Company - then Company Information - the Legal address settings in the middle of the screen would be where this info should be added according to the ABR records?
  • Oats
    Oats Member Posts: 61 Novice Member Novice Member
    edited April 2019
    The legal company details (half way down the company information section)  in your accounts, has to exactly match the STP company info.  If it is all in Capital Letters they both have to be in Capital Letters.  Can copy and paste it to make sure.
  • Ellenbee
    Ellenbee Member Posts: 18 Novice Member Novice Member
    edited April 2019
    Hi Linda,
    Thanks, but yes the legal address is correct.  There is just no address showing in the Reckon Portal and it cannot be edited.  Reckon says the information is taken from ABR records.  When we checked, the ABR has our address as correct.  Not sure where to go from here, because I cannot upload any payroll files to complete the process.  Any other ideas??
  • Ellenbee
    Ellenbee Member Posts: 18 Novice Member Novice Member
    edited July 2019
  • Shiwen Mao
    Shiwen Mao Member Posts: 2 Novice Member Novice Member
    edited April 2019
    Hi Leigh, I have the same issue with you. Hope somebody can help us.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager
    edited April 2019
  • Shiwen Mao
    Shiwen Mao Member Posts: 2 Novice Member Novice Member
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager
    edited April 2019
  • Ellenbee
    Ellenbee Member Posts: 18 Novice Member Novice Member
    edited April 2019
    Hi Rav,
    My error message is the same as Shiwen's.  The issue is with the Reckon Portal in STP tab - Company and Advisor Information there is no address for our company, despite their being an address in my Reckon Accounting file and also as lodged with Australian Business Register.  I am unable to edit it in the Reckon Portal.

    This is a Reckon issue - I cannot lodge until this is fixed.

    Any other ideas please??
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Hi Rav - I can confirm that I have been able to recreate the problem these guys are having?  I setup a client in my portal - and when adding the company - the point at which no address comes through is BEFORE any connection to the Reckon file is made?  I carefully checked that there was an address in the correct place in the Company Information screen before adding this company to the portal - then in the portal I put in their ABN - that worked fine and I submitted the details - then as soon as I went to look at the Company & Advisor Info tab - the address and phone fields were blank - at this point the portal had not looked or connected to the Hosted file?  I can see this company in my BAS Agent portal and there is both a postal and a business address registered - so I dont know why the address has come through as blank?  As soon as I tried to upload the first STP file I got the error message that the others above are getting?  Hope this helps with looking at this problem?
  • Oats
    Oats Member Posts: 61 Novice Member Novice Member
    edited April 2019
  • Ellenbee
    Ellenbee Member Posts: 18 Novice Member Novice Member
    edited July 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,576 Reckon Community Manager Community Manager
    edited April 2019
  • Ellenbee
    Ellenbee Member Posts: 18 Novice Member Novice Member
    edited July 2019
This discussion has been closed.

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