Errors in by Touch Payroll

Jo Kilpatrick Menzel
Jo Kilpatrick Menzel Member Posts: 5 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)
My SIngle touch payroll submissions for the last 3 weeks have come back in error. We have had one new employee I have checked and have had others check his details to make sure its all Ok and have even deleted his details and added them again, to no avail any other suggestions would be great.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Helen Stewart
    Helen Stewart Member Posts: 12 Reckoner Reckoner
    edited April 2019
    I Have had the same problem now for months, the error I get is that a character should be A-Z a-z 0-9  all the different characters are listed. I have been on the ph to reckon many times and they have gone through the details for each employee and have not been able to find anything, the only time it is success is when I submit a payroll for only a couple of employees who are paid monthly, this seemed to start after a new employee was added and since then I have added at least another 4 employees.
  • Adrian_6974554
    Adrian_6974554 Member Posts: 191 Reckoner Reckoner
    edited April 2019
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    Hi Jo - have you opened the .json file with notepad and looked at the data contained therein, to see if it is more evident where the problem lies?
  • Jo Kilpatrick Menzel
    Jo Kilpatrick Menzel Member Posts: 5 Novice Member Novice Member
    edited April 2019
    Same. I’ve even had them remotely go through every employee. It’s frustrating
  • Jo Kilpatrick Menzel
    Jo Kilpatrick Menzel Member Posts: 5 Novice Member Novice Member
    edited April 2019
    Yep they all have numbers and none are doubled up
  • Jo Kilpatrick Menzel
    Jo Kilpatrick Menzel Member Posts: 5 Novice Member Novice Member
    edited April 2019
    Nope will give that a go thanks
  • Jo Kilpatrick Menzel
    Jo Kilpatrick Menzel Member Posts: 5 Novice Member Novice Member
    edited April 2019
    image
  • Helen Stewart
    Helen Stewart Member Posts: 12 Reckoner Reckoner
    edited April 2019
    I had someone from reckon do that but they couldn't find anything
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Helen Stewart
    Helen Stewart Member Posts: 12 Reckoner Reckoner
    edited April 2019
This discussion has been closed.

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