Errors in by Touch Payroll
Jo Kilpatrick Menzel
Member Posts: 5 Novice Member
My SIngle touch payroll submissions for the last 3 weeks have come back in error. We have had one new employee I have checked and have had others check his details to make sure its all Ok and have even deleted his details and added them again, to no avail any other suggestions would be great.
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Merry Christmas & Happy New Year everyone! π π
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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I Have had the same problem now for months, the error I get is that a character should be A-Z a-z 0-9Β all the different characters are listed. I have been on the ph to reckon many times and they have gone through the details for each employee and have not been able to find anything, the only time it is success is when I submit a payroll for only a couple of employees who are paid monthly, this seemed to start after a new employee was added and since then I have added at least another 4 employees.0
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Hi Jo - have you opened the .json file with notepad and looked at the data contained therein, to see if it is more evident where the problem lies?1
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Same. Iβve even had them remotely go through every employee. Itβs frustrating1
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Yep they all have numbers and none are doubled up0
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Nope will give that a go thanks1
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I had someone from reckon do that but they couldn't find anything0
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Merry Christmas & Happy New Year everyone! π π
I'm on leave from 23 December and back on deck again January 6th.
If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.
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