How to connect Reckon Enterprise Hosted 2018 with QBWC?

Luigi
Luigi Member Posts: 4 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)

Comments

  • Unknown
    Unknown
    edited August 2019
    This content has been removed.
  • Luigi
    Luigi Member Posts: 4 Novice Member Novice Member
    edited April 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019
    Hi Luigi,
    Can I confirm, is the new customer you're attempting to intergrate using Reckon Accounts Enterprise OR Reckon Accounts Hosted? (They're two different programs, the former is a desktop based program and latter cloud based)

    I've checked in with the API team and they've advised that the web connector is only for desktop applications. Is the customer that you've already set up using desktop Reckon Accounts?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Luigi
    Luigi Member Posts: 4 Novice Member Novice Member
    edited April 2019
    Hi Rav,
    Thanks for your reply.
    The customer is using Reckon Accounts Enterprise 2018 (Desktop version).
    Regards
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019
    Thanks Luigi, which version of the web connector are you using?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Luigi
    Luigi Member Posts: 4 Novice Member Novice Member
    edited April 2019
    Hi Rav,

    The version is 2.0.0.7.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019
    Thanks Luigi,
    There's a discussion we came across that references this particular error message which you might be interested in checking out here.

    Also, have you applied for the Reckon developer partner program?
    The reason I ask is, if you are, you'll have access to the web connector version we support (2.1.0.30).

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

This discussion has been closed.

Categories