error message

Amanda_9744555
Amanda_9744555 Member Posts: 6 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)
Hi, I have an error message each time I load up a pay event, the message reference is bc491df0-61a4-11e9-888c-1d331f817e4b@reckon.com The amounts uploaded are correct, anyone have an idea in what is going on? Should I be worried? Thanks Amanda

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Amanda_9744555
    Amanda_9744555 Member Posts: 6 Novice Member Novice Member
    edited June 2019
  • Amanda_9744555
    Amanda_9744555 Member Posts: 6 Novice Member Novice Member
    edited June 2019
  • Amanda_9744555
    Amanda_9744555 Member Posts: 6 Novice Member Novice Member
    edited June 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019
    If you're unable to find anything, give our support team a call and we can potentially validate the .json file to determine where the error is in your file.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Amanda_9744555
    Amanda_9744555 Member Posts: 6 Novice Member Novice Member
    edited May 2019
    Hi Rav, Yes , it has been checked but I am not a programmer. The support team costs $4/min, I'll have to get approval. Question: Why would this be happening now? All previous uploads i have had no problems.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited April 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Amanda_9744555
    Amanda_9744555 Member Posts: 6 Novice Member Novice Member
    edited April 2019
    Thank you, now I understand, I will recheck.
  • Oats
    Oats Member Posts: 61 Novice Member Novice Member
    edited May 2019
    Hi Rav,
    I own the Accounting Plus 2018, purchased outright.  Because of this reason Reckon will not give free support.  As  Amanda stated above Reckon want to  charge $4/minute.

    Which is disappointing,  we are not asking for technical assistance to use the software.  The problem seems to be between Reckon GovConnect and the ATO.
    Why should we be charged  after calling the ATO to find out if it is their problem and then to contact Reckon to find out they want to charge us, so Reckon can investigate the error.

    We are trying to submit details to the ATO and don't want to see errors on a list.
    We need them cleared prior to the end of the Financial Year.  

    I have also found that some STP lodgements, I have checked the Gross Amounts for 2 employees are different from Reckon Accounts Plus 2018 to what has been uploaded via Reckon Gov Connect.  How can this happen?  One difference is approx $57  the other over $200.  How can these amounts be different.  It is a report that has been created within Reckon and submitted with Reckon Gov Connect.

This discussion has been closed.

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