customer service not replying to emails

Dan_10021827
Dan_10021827 Member Posts: 1 Novice Member Novice Member
edited May 2019 in Reckon One
I can only do Reckon work before and after office hours.  I have sent 2 emails to customerservice@reckon.com requiring assistance over two weeks and have had no reply.  Is this the correct Email address?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited May 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • F45Namibia
    F45Namibia Member Posts: 2 Novice Member Novice Member

    I've also sent several emails to Customer Service - all of which have been ignored! Can someone PLEASE respond?????????

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @F45Namibia

    Can you let me know which team/email address you've sent your email to and when it was sent?

    Did your email come from the same email address that is registered to your Reckon Community account?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • F45Namibia
    F45Namibia Member Posts: 2 Novice Member Novice Member

    Emails were sent from the same email address, to customerservice@reckon.com on 20/10 and 06/10 - and to Ajinder Benipal on 01/10 & 22/09.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks @F45Namibia, I've just checked in with our team and they've let me know Ajinder has sent through an email to you yesterday. If you reply to that directly we'll get this case sorted out ASAP.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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