JSON Error Message - some STP files fixed but one old file still comes up with this error

Natalie_10059754
Natalie_10059754 Member Posts: 8 Reckoner Reckoner
edited October 2024 in Accounts Hosted
A few weeks ago when trying to submit STP files, I was getting the error message to say "Your JSON object has some incorrect values".  I followed the posts on Reckon Community and waited until the fix was done by Reckon.  I was then able to lodge all but one file which still comes up with this message.  I have tried several times to re-lodge but with no luck.  How can I fix this?

Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2020
    If the files that lodged successfully were for pays AFTER the one you had trouble with - then I would say that everything is now correct and no need to try and lodge the old one?  when you say you are trying to relodge, are you actually creating the .json file again?  or trying to use an old file which probably still has the incorrect values in it?
  • Natalie_10059754
    Natalie_10059754 Member Posts: 8 Reckoner Reckoner
    edited June 2020
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited June 2019
    When the update comes out today or in the next couple of days - there will be a year end process for you to pick up everyone's YTD for the year...  go here and check this out.. https://community.reckon.com/reckon/topics/how-do-i-finalise-my-end-of-year-reporting-with-single-to...
  • Natalie_10059754
    Natalie_10059754 Member Posts: 8 Reckoner Reckoner
    edited June 2019
    Excellent.  That explains it very clearly.  Thank you for your help.
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