Error when upload final payment event

[Deleted User]
[Deleted User] Posts: 0 Novice Member Novice Member
edited October 11 in Reckon Accounts (Desktop)
Hi, When i upload the first STP file, its status was "success". However, when i try to upload the final pay event, it show an error "instance.EmployeeData[44].Detail.Email is not any of [subschema 0],[subschema 1"]. Does any one have the same problem? How to fix this, please?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited June 2020

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited July 2019
    I upload a file before with exactly the same email address, everything was fine, file sent to ATO successfully. It just happened now when I try to upload the final payment event, it shows the error, I go and fix the employee email address and regenerate the file, the error is still the same :( 
  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,133 Accredited Partner Accredited Partner
    edited July 2019
    perhaps check all the email addresses?
  • [Deleted User]
    [Deleted User] Posts: 0 Novice Member Novice Member
    edited July 2019
    you are right, I found the employee has 2 emails recorded in Reckon. I removed one email then recreate the file, uploaded successfully. 
    Thank you so much for your help :) 
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