STP - Previous submission stuck with error

Haresh Purohit
Haresh Purohit Member Posts: 3 Novice Member Novice Member
edited October 11 in Reckon One

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited August 2019

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Haresh Purohit
    Haresh Purohit Member Posts: 3 Novice Member Novice Member
    edited August 2019
    How do I clear these errors? Have tried to set the payroll entries in draft and submit again; but does give option to replace the ones with the problem.
  • Haresh Purohit
    Haresh Purohit Member Posts: 3 Novice Member Novice Member
    edited August 2019
    Do I need to delete the payroll and recreate?
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited August 2019
    You can't do anything with the erroneous pay runs to make them go through or remove them now that they've been submitted and returned an error, they will remain there. We're required to retain all submissions regardless if they returned a successful or erroneous result.

    You can recreate the pay run and submit it again if required now that you've registered the Software ID with the ATO.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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