Possible solution for backup failing or gets stuck on Reckon Accounts Hosted & desktop
If you are currently able to open the company data file successful, yet when attempting to backup are encountering problems this may be due to multiple issues.
Some problems are minor whilst others may require additional measures.
This is why regular backups and file maintenance needs to be performed at regular intervals proportional to your level of risk tolerance.
We recommend that you first download a copy of your data file to your local computer.
Keep that copy of the file in case things get worse.
Then try this article which has helped other users with a similarly described problem.
If it still does not work, request a data service and send us a copy of the data file you had downloaded to your local computer.
If you have been able to backup, review the recommendations and incorporate them into your own process.
Data Recovery Team
Reckon Data Recovery Team
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